We are happy to accept returns for any unwanted products as long as they are returned within 14 days of delivery and have been unopened and are in resalable condition (except for any customer made / fitted products). We are happy to offer a refund or exchange (buyer will have to pay for postage) We cannot accept reruns of electrical products. This does not affect your statutory rights, any faulty items will be offered an exchange or full refund within the products warranty (the warranty of all electrical are mentioned in the description).
All hair extensions are custom made to order or custom fitted and are designed specifically for each individual client. We recommend a free consultation before the purchase of any hair extensions so we can discuss colour, length, thickness and style. Payment needs to be made in full before the clip-in hair is made or the fitted hair extensions are applied. If you are unsatisfied with your clip-in hair extensions or your fitted hair extensions, you must get in touch within 7 days of collection / fitting so we can rectify this. We do not offer refunds on custom made clip-in / fitted hair extensions, however we can offer a follow-up appointment to rectify anything you may be unhappy with. We want you to love your new hair and we pride ourselves on fantastic costumer service.